Computer Maintenance
Computer Maintenace Service
Ritz iTech utilizes the latest Internet technologies, together with a comprehensive supporting plan, to give our outsourcing clients the same, From now on, SMEs can stay away from all IT troubles, and focus on profit generating activities.
The comprehensive service includes the following key features, and we'll customize the service package to meet each customer's unique business requirement:
Our support service include,
- Unlimited internet support
- On-site service support
- System Maintenance and Network Administration
- Disaster Handling/Recover and Contingency Planning
- Strategic Sourcing of I.T Equipment & Software
- Professional IT Consulting and Strategic Planning
Professional qualification of our engineer team,
Our Engineer Team acquired the international I.T qualification as follows,
(Including Microsoft Certified Professional-MCP, Microsoft Certified System Engineer-MCSE, Cisco Certified Network Associate-CCNA, Network+ ,Certified Information Systems Security Professional-CISSP, Check Point Certified Security Expert (CCSE) Linux LPI),to ensure of our service quality
The I.T problems which every SME get often encountered,
- PC Troubleshooting,including computer virus, spam mail,Email backup,hardware Failure
- Software & Hardware problem such as Vista,WinXP,ME,98,Office08,07,03;Printer,Scanner,Rack mounted Server,UPS etc..
- Server Setup,Maintenance,management and backup tasks eg,win2003 server,Linux redhat enterprise,Exchange Server etc.
- Resolve the problem between china to Hong kong,company email monitoring and backup,(Ritz ‘s Hosting server is located in Datacentre)
- Data & voice communication between China to HK eg. Virtual private Network (VPN),Lease Line,Voice over IP(VOIP)
Emergency Per Call On-site Repair
*We will not receive the payment if the problem is not fixedSenior engineer is responsible for the emergency call)
Hong Kong HK$ 200/hr (Min 2hr,$150 for the extra hours )
Shenzhen HK$ 125/hr (Min 2hr)
HK + Shenzhen HK$ 250/hr (Min 2hr)
SME I.T Outsourcing Service Plan
We provide FREE on-site inspection and consultation for the first time(FREE),in order to make a quotation.
(Monthly Fee HK$650 -$ 2000)
The reference price for our existing clients
*The monthly price is depended on the number of PCs and the requirement of the client
| Services Items | Basic | Standard | Professional |
| Technical Support Hot-line | Unlimited | Unlimited | Unlimited |
| Remote Technical Support | Unlimited | Unlimited | Unlimited |
| Periodic On-site Support | 2 Time | 4 Times | 8 Times |
| Periodic Data Backup | ✓ | ✓ | ✓ |
| Network Support | ✓ | ✓ | ✓ |
| Support Server & PC Number | <10 | 10-20 | 20-40 |
| Monthly Charge | $800-$1400 | $1400-$2000 | $2000up |